Please send us an email at [email protected] and include the following:

  • Photo of the item/s that you received which clearly shows the issue
  • Photo of the packaging that clearly shows the tracking number.

If you received more than 1 package and the issue is applicable for both shipment, DO NOT combine the items in one photo. Instead, make sure that you send the photos as instructed. 

If you have questions/clarifications, let us know by chatting with us or send us an email. 

 

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