Swiss Chems reserves the right to modify and change their policies, at any time. Any changes will be published on our website.
USA & CA – 1-7 business days
International – 1-2 weeks
USA & CA – 1-7 business days
We won’t be able to ship Peptides to a military address.
A tracking number will be provided once your order is shipped out. Please keep in mind that it may take up to 24 hours for the tracking information to be updated. If you don’t receive the tracking information, it can be e-mailed to you upon request but kindly check your junk/spam email folder first.
It is the responsibility of the buyer to track their shipments and contact their local post office directly if there’s a need.
Swiss Chems will not accept liability for any loss or damage during delivery or arising from late delivery due to the fault of the courier company used as this is the delivery company’s responsibility. We will always endeavor to follow up any missing or lost parcels with the courier on your behalf and do everything in our power to rectify the situation.
As the receiver, you can also assist with lodging a ‘missing item/s’ investigation with the courier as it will shorten the investigation’s turn around time if a request was also made by the receiver.
INTERNATIONAL SHIPPING, REFUNDS, AND CUSTOMS
We will ship internationally, however, it is the sole responsibility of the customer to be aware of the laws governing the importation and possession of the products ordered.
Please research all peptides and research chemicals to ensure that they are legal for importation PRIOR to ordering. Once the order is shipped out from the warehouse, we cannot be held responsible for the customs hold-ups or seizure. Most countries will have no problem but we post this disclaimer in the off chance that there is an issue.
If the shipment was returned to us due to an error by the customer (Research Peptide only), we can reship your order but you will be responsible for the new shipping fee and any other fees incurred for the return. While we will do what we can to update you about your order by sending you email notifications, it is your responsibility to check the tracking information and make sure that you are available to receive your shipment.
We do not have a reship policy for international orders. Most countries, including the USA, Canada, UK, and Dubai have no problem with peptides/research materials as long as they are properly declared (which we do). We DO assume that all clients are aware of their own countries laws and therefore you are responsible for dealing with your country’s customs.
Please know your own import regulations before ordering. It is your responsibility and if customs don’t return the products to us, we can’t issue a refund to you.
If your shipment was seized (International Orders), we will provide a 50% discount applicable on your next purchase. Please contact us for more information.
If your order was tagged as Returned to Sender by the courier due to incorrect address on your order form, we won’t be able to offer a Reshipment or Refund. Returned shipments don’t get back to us. It is your responsibility to double check the information on your order form.
A tracking number is provided so customers can track their shipments and Swiss Chems will not accept responsibility for stolen or shipments that was tagged as “Returned to Sender” by the courier because the recipient was not available during the delivery.
If you wish to cancel an order, please contact us as soon as possible at [email protected].
Once an order is endorsed for shipping, we can no longer cancel it.
*All paid requested cancellations are charged a $25 processing fee.
Please make sure to contact us by sending an email to [email protected] ASAP. Otherwise, we will no longer be able to correct or stop a shipment once it’s endorsed for shipping.
We do not offer a refund or reshipment for orders shipped to the wrong address provided by the customer. Please note that we only follow what is indicated on the order form. We can only offer a one-time 30% discount that you can use on any future transaction.
Unfortunately, we are not able to accept any returned packages and refunds. If there are any missing or damaged items, we will resend them. If you don’t have confidence in us yet, we advise you to make a small order first to see if you’re happy with our products and services. You can also check out our reviews. We are confident that you’ll be satisfied as almost all of our customers are repeat customers.
**PLEASE BE ADVISED:** Due to the Holidays and Covid-19 related concerns USPS sent out an Alert about Order Tracking Information Updates, not being updated realtime on some orders, and delays in their shipment.
We appreciate your patience in this matter. DATED: Dec 15, 2020
Should you have other questions or concerns about these shipping terms, please email us at [email protected].