Swiss Chems reserves the right to modify and change their policies, at any time. Any changes will be published on our website.
USA & CA – 1-7 business days
International – 1-2 weeks
USA & CA – 1-7 business days
We won’t be able to ship Peptides to a military address.
A tracking number will be provided once your order is shipped out AFTER 3 BUSINESS DAYS. Please keep in mind that it may take up to 24 hours for the tracking information to be updated and uploaded. If you don’t receive the tracking information, it can be e-mailed to you upon request but kindly check your junk/spam email folder first.
It is the responsibility of the buyer to track their shipments and contact their local post office directly if there’s a need.
Swiss Chems will not accept liability for any loss or damage during delivery or arising from late delivery due to the fault of the courier company used as this is the delivery company’s responsibility. We will always endeavor to follow up any missing or lost parcels with the courier on your behalf and do everything in our power to rectify the situation.
As the receiver, you can also assist with lodging a ‘missing item/s’ investigation with the courier as it will shorten the investigation’s turn around time if a request was also made by the receiver.
INTERNATIONAL SHIPPING, REFUNDS, AND CUSTOMS
We will ship internationally, however, it is the sole responsibility of the customer to be aware of the laws governing the importation and possession of the products ordered.
Please research all peptides and research chemicals to ensure that they are legal for importation PRIOR to ordering. Once the order is shipped out from the warehouse, we cannot be held responsible for the customs hold-ups or seizure. Most countries will have no problem but we post this disclaimer on the off chance that there is an issue.
If the shipment was returned to us due to an error by the customer (Research Peptide only), we can reship your order but you will be responsible for the new shipping fee and any other fees incurred for the return. While we will do what we can to update you about your order by sending you email notifications, it is your responsibility to check the tracking information and make sure that you are available to receive your shipment.
We do not have a reship policy for international orders. Most countries, including the USA, Canada, UK, and Dubai have no problem with peptides/research materials as long as they are properly declared (which we do). We DO assume that all clients are aware of their own country’s laws and therefore you are responsible for dealing with your country’s customs.
Please know your own import regulations before ordering. It is your responsibility and if customs don’t return the products to us, we can’t issue a refund to you.
If your shipment was seized (International Orders), we will provide a 50% discount applicable on your next purchase. Please contact us for more information.
If your order was tagged as Returned to Sender by the courier due to an incorrect address on your order form, we won’t be able to offer a Reshipment or Refund. Returned shipments don’t get back to us. It is your responsibility to double-check the information on your order form.
A tracking number is provided so customers can track their shipments and Swiss Chems will not accept responsibility for stolen or shipments that were tagged as “Returned to Sender” by the courier because the recipient was not available during the delivery.
If you wish to cancel an order, please contact us as soon as possible at [email protected].
Once an order is endorsed for shipping, we can no longer cancel it.
*All paid requested cancellations are charged a $25 processing fee.
Please make sure to contact us by sending an email to [email protected] ASAP. Otherwise, we will no longer be able to correct or stop a shipment once it’s endorsed for shipping.
Please note that we only follow what is indicated on the order form. We can only offer a one-time 30% discount that you can use on any future transaction.
We can reship any returned packages due to insufficient address or if the customer is not available during a delivery attempt, as long as the package was tracked and returned to us accordingly and the customer will pay the shipping cost.
Thus, any refund is NOT possible for these cases. We only follow the shipping address you provided from your order form, and we will contact you once your address is incomplete before endorsing it for shipping.
Also, we do not process refunds if the research product bought did not deliver the expected results. Please be guided that each result may vary, rest assured that our products are the best quality you’ll ever find in the market.
For any missing or damaged items, we can reship it as long as you secure a photo of the product received ” as is, where is “.
We strongly advised that If you don’t have confidence in us yet, please make a small order first to see if you’re happy with our products and services. You can also check out our reviews. We are confident that you’ll be satisfied as almost all of our customers are repeat customers.
**PLEASE BE ADVISED:** Due to the Holidays and Covid-19 related concerns USPS sent out an Alert about Order Tracking Information Updates, not being updated realtime on some orders, and delays in their shipment.
We appreciate your patience in this matter.
ALERT: If you encounter a ” Preshipment ” status of your package for more than a week, please be advised that packages are not being scanned right away upon pick up or drop off. Most of them are scanned once it arrives at the local post office. Rest assured that your package is moving in transit as expected. Kindly note that once an order is handed over to our logistics partner, it is totally out of our control.
FOR MISSING PACKAGES PLEASE CONSULT THIS USPS GUIDE: https://www.usps.com/help/missing-mail.htm
Should you have other questions or concerns about these shipping terms, please email us at [email protected].