FAQs

SwissChems accepts returns of unopened, resealable Research SARMs, PCT compounds, and MEPs (Multi-Ester Peptides) within 7 business days of confirmed delivery.

Return shipping costs are the responsibility of the customer, and a return tracking number must be provided. A 15% restocking fee per product is deducted from the refund upon warehouse confirmation. Contact support@swisschems.is to initiate a return.

Contact support@swisschems.is within 7 days of delivery with: (1) a clear photograph of the item received highlighting the issue, and (2) a photograph of the outer packaging displaying the tracking number.

For orders arriving as multiple shipments, provide separate photographs for each package. Reports submitted beyond the 7-day window cannot be actioned.

Order modifications and cancellations are possible only while the order is still in processing status — contact support@swisschems.is immediately if a change is required. Once dispatched, no modifications are possible.

For orders with pending (unconfirmed) payment, cancellation can be initiated from the Orders tab in the customer dashboard. Cancellation of a paid order is processed as a refund.

Where applicable, refunds are issued to the original payment method. A $25 processing fee per transaction is deducted. Applicable restocking fees are also deducted. Banking convenience fees and shipping costs for dispatched orders are non-refundable.

Chargebacks initiated through a card issuer are treated as potential fraud events. Customers who initiate a chargeback are added to the SwissChems no-sell list.

Customers experiencing a problem with an order are directed to contact SwissChems directly at support@swisschems.is before initiating any bank or payment processor dispute.

SwissChems research peptides are supplied in lyophilized (freeze-dried) powder form. Lyophilization is standard for research-grade peptide compounds as it maximises stability and shelf life during transit and storage.

Bacteriostatic water for reconstitution is not included and must be sourced separately.

Lyophilized peptides are stable at room temperature for several days to weeks in original sealed packaging. For extended laboratory storage, 4°C (refrigerated) is recommended; long-term archival storage should use −20°C (frozen). Peptide vials must be shielded from light at all stages.

When transferring vials from frozen storage, allow equilibration to room temperature prior to opening to prevent atmospheric moisture condensation — peptides are hygroscopic and moisture uptake can compromise integrity. For multi-use experimental protocols, aliquoting minimises repeated freeze-thaw cycles.

Lyophilized SwissChems peptides carry a shelf life of up to 24 months from the manufacture date when stored correctly: sealed, shielded from light, and held at −20°C (frozen) for long-term archival, or at 4°C (refrigerated) for active laboratory use.

Shelf life reduces substantially once a vial has been opened and reconstituted. The manufacture date and lot number are traceable via the COA documentation at app23458.cloudwayssites.com/independent-test-results.

SARMs, nootropics, and PCT compounds in capsule or powder form carry a shelf life of up to 24 months from manufacture date when stored sealed, away from direct light, at controlled room temperature (15–25°C).

Liquid solutions should be stored at 4°C and used within 6 months of opening. SwissChems assumes no liability for degradation resulting from improper storage post-delivery.

SwissChems peptide vials are identified by stopper colour, as specified on each product page. Vials sold individually are unlabelled; identification relies on stopper colour only.

In rare instances where standard stopper colours are unavailable, an alternative colour is used — the SwissChems support team can confirm identification if required.

All SwissChems liquid and solution products contain 7% ethanol. This is consistent across the liquid formulation range.

Peptide kits and individual peptide vials are dispatched as separate consignments with separate tracking numbers — two tracking emails are issued. If only one tracking number has been received, check spam and junk folders or request confirmation from support@swisschems.is.

Peptide kits are also packed in a dedicated customs-clearance box. Any text on the outer box is specific to the customs process and does not describe the contents of the vials — disregard it. Vial identification is confirmed by stopper colour.

A SwissChems account is created automatically on your first order. Upon account creation, 50 reward points are credited immediately. Points accumulate against purchases and are managed through the rewards dashboard at app23458.cloudwayssites.com/rewards-referrals.

Reward points are redeemable as discount coupons against future orders via the rewards dashboard at app23458.cloudwayssites.com/rewards-referrals. Points convert to coupon value at the rate specified in the dashboard.

Note that reward point coupons do not stack with other active discount codes — only one discount can be applied per transaction.

The SwissChems affiliate programme pays a 20% commission on each sale generated through your unique affiliate link. The programme is open to researchers and distributors. Sign-up is free; full terms and programme details are available at app23458.cloudwayssites.com/affiliate-area.

SwissChems wholesale pricing offers savings of up to 80% on standard pricing for volume purchasers and distributors. The full wholesale price list is available at app23458.cloudwayssites.com/wholesale-price-list.

All SwissChems products — including SARMs, peptides, nootropics, bioregulators, and PCT compounds — are supplied exclusively for laboratory and in vitro research purposes. These compounds are not approved by the FDA for human consumption and are not intended for personal use under any circumstances.

Use is governed by SwissChems Terms and Conditions and applicable local regulations.

SwissChems compounds are sold for research purposes only, in accordance with applicable regulations and as defined in the SwissChems Terms and Conditions. Customers are responsible for confirming the legal status of specific compounds in their jurisdiction prior to purchase.

SwissChems does not provide usage or dosage guidance, as doing so would be inconsistent with the research-only designation of these compounds.

Every SwissChems batch undergoes independent third-party purity testing at a USA-based laboratory prior to distribution. Test results are published periodically on the Independent Test Results page at app23458.cloudwayssites.com/independent-test-results. Certificates of Analysis (COA) are available for reference at the product level.

A SwissChems COA documents the independently verified purity of a specific compound batch, confirmed via HPLC (High Performance Liquid Chromatography) analysis at a USA-based third-party laboratory. Each COA specifies the compound name, batch identifier, purity percentage, analytical method used, and the issuing laboratory.

SwissChems does not self-certify; all COA documentation is produced by laboratories with no commercial relationship to SwissChems. COAs are published at app23458.cloudwayssites.com/independent-test-results.

SwissChems quality testing extends beyond HPLC purity analysis. Each batch undergoes testing for heavy metal content and residual solvent levels as part of the standard pre-distribution quality protocol at a USA-based independent laboratory.

This multi-panel approach confirms that compounds meet research-grade specifications across purity, elemental safety, and solvent residue thresholds. Full documentation is published at app23458.cloudwayssites.com/independent-test-results.

SwissChems guarantees the purity of all compounds. If independent HPLC testing at a licensed facility returns a result inconsistent with stated purity, SwissChems will refund: (1) the cost of the HPLC test, and (2) the full order amount including shipping.

Contact support@swisschems.is with test documentation to initiate a quality claim.

A SwissChems account is created automatically upon completion of a first order. Login credentials are sent to the email address provided at checkout.

Navigate to app23458.cloudwayssites.com/my-account and enter your login credentials. If you don’t know your password, select ‘Forgot Password’ and follow the reset link sent to your registered email address.

Check spam and junk folders if the reset email is not received in your inbox.

SwissChems does not retain any payment details after a transaction is completed. All payment data is processed at point of sale and is not stored on SwissChems servers, eliminating downstream exposure in the event of a data incident.

Customer account data (name, email address, shipping address, order history) is held securely and is not shared with or sold to third parties outside of what is necessary to fulfil an order (e.g. passing a shipping address to a carrier).

Full details of data handling, retention periods, and customer rights are set out in the SwissChems Privacy Policy. For data enquiries, contact support@swisschems.is.

SwissChems support is available via:

📧 Email: support@swisschems.is
📞 Phone: +1 (870) 533-5581
💬 Live chat: available on-site

For urgent order matters, phone or chat is recommended.