SwissChems ships via USPS (domestic and international) and FedEx (US express). Domestic flat-rate orders arrive in 3–5 business days; free-shipping orders in 5–7 business days; international orders in 15–20 business days. Orders are processed Monday–Friday. Tracking is emailed after shipment. Customers are responsible for monitoring their shipments and contacting their carrier if assistance is needed.
Shipping at a Glance
| Method | Region | Estimated delivery | Notes |
|---|---|---|---|
| USPS Flat Rate | US | 3–5 business days | Standard paid shipping |
| USPS Free Shipping | US | 5–7 business days | Orders qualifying for free shipping |
| FedEx Overnight | US | Next business day | Appears at checkout if the address is eligible |
| FedEx 2-Day | US | 2 business days | Appears at checkout if the address is eligible |
| USPS International | International | 15–20 business days | Alternative courier available on request |
General Information
SwissChems may modify these policies at any time. Orders begin processing once payment is received, not when initially placed.
Shipping timeframes are estimates and may change due to various factors, including weather, shipping volume, package delays, and other unexpected circumstances. You can monitor your shipment using the tracking number provided or by contacting the shipping carrier directly. For further support, please contact us at support@swisschems.is.
After your order ships, you’ll receive a tracking number by email. Tracking details may require up to 24 hours to appear in the system. If you don’t receive tracking information, please check your spam folder before requesting a resend.
Customers are responsible for monitoring their shipments and contacting their local postal service or carrier directly if assistance is needed.
Carriers
Our standard shipping carrier is USPS for both domestic (US) and international orders. For US customers, express delivery options are available through FedEx:
- USPS Domestic — Flat Rate: 3–5 business days
- USPS Domestic — Free Shipping: 5–7 business days
- USPS International: 15–20 business days
- FedEx Overnight / 2-Day (US only): appear automatically at checkout for eligible US addresses
Fulfillment hours. Our fulfillment center operates Monday through Friday, excluding holidays. Orders paid on Friday afternoon will be processed and shipped the following business day. All deliveries are scheduled for weekdays only.
International Alternative Courier
International customers who require an alternative courier due to regional availability or delivery concerns should contact our Customer Support team at support@swisschems.is before placing their order.
PO Box and Military Addresses
We deliver to PO Box and APO addresses via USPS. Military address formatting options are provided during checkout.
Signature Requirement
A signature upon delivery is not required by default. If you would like to add a signature requirement to your order, please contact us via email, phone, or chat before your order ships.
International Shipping
Customers outside the US may encounter additional import restrictions, procedures, and fees when receiving these products. You are responsible for researching and following all applicable regulations to ensure legal compliance.
Package seizure. In cases of package seizure, refunds and reshipments are not available. Only a 30% discount will be offered as compensation.
We strongly encourage customers to understand their local import regulations before ordering, as delivery cannot be guaranteed for these product types due to potential customs restrictions.
Force Majeure
SwissChems will not be responsible for any delays or losses due to internal or external conflicts in the receiving country. This includes, but is not limited to:
- Civil unrest, strikes, or labor disputes
- Political instability or civil disturbances
- War, terrorism, or military action
- Natural disasters or extreme weather events
- Government actions, sanctions, or embargoes
- Customs delays, confiscation, or seizure
- Local infrastructure failures or disruptions
- Any other unforeseen circumstances beyond our control
In such circumstances, SwissChems shall not be liable for compensation, refunds, or damages related to delayed or lost shipments. Customers accept these terms as a condition of placing their order.
Customs Fees and Duties (International Orders)
Each country maintains distinct customs processes, import duties, and regulatory requirements. Any fees or taxes levied by customs authorities or postal services are the customer’s obligation to pay.
Customs Inspection (International Orders)
Customs inspections may delay your package delivery by a couple of weeks or more. If this occurs, contact the shipping carrier to explore options for expediting the process.
You may need to provide additional package details, including contents, purpose, value, and supporting documentation. Ensure your responses align with the information provided in the customs declaration.
Reshipment
Reshipment and store credit are available for orders returned to our warehouse, provided the package is received back in good and saleable condition, and after investigation and coordination with your local carrier.
Always review your local courier’s delivery report, which provides GPS coordinates for each tracking update and verifies delivery location, time, and recipient information.
Applicable fees for returned orders. Fees are always deducted from the payment amount before any credit or refund is issued.
- Choosing reshipment: the customer covers return fees plus the new outbound shipping fee.
- Choosing store credit: return fees and the original (non-refundable) shipping fee are deducted from the credit amount.
Liability limitation. SwissChems’ liability ends once a package is tagged as Delivered by the carrier. No reshipments, store credit, or refunds will be issued for packages lost or reported missing after a Delivered scan. Once an order has been handed over to our logistics partner, it is outside of our control.
Cancellations, Modifications, and Address Changes
Given our expedited processing times, order modifications may not be possible once items reach our fulfillment team. It is critical that you thoroughly review both your product selections and shipping address before finalizing your order.
Paid order cancellations incur a $25 processing fee due to our partnership with third-party payment processors. Alternatively, we can issue store credit for your payment amount, which eliminates the processing fee. This fee also applies to refund requests for orders returned to our facility.
Please contact customer support immediately if you need to request a modification.
Missing, Wrong, or Damaged Products
We offer free reshipment for missing, wrong, or damaged items, provided you submit a photo of the products received as-is upon delivery. Photo documentation is required for all claims and must be submitted within 7 business days from the date of delivery.
Seized or undelivered packages. For packages that are seized or missing despite being marked as delivered, refunds and reshipments are not available. Only a 30% discount will be offered as compensation.
Pre-Shipment Tracking Status
If tracking shows “Pre-shipment” for more than a week. Packages are not always scanned immediately upon pickup. Most packages are scanned upon arrival at the local post office. Your package is most likely moving in transit as expected. Once an order has been handed over to our logistics partner, it is outside of our control.
