Returns are accepted for Research SARMs, PCTs, and MEPs within 7 business days of delivery, provided each item is unopened, sealed, and in saleable condition. For approved returns, store credit is offered first. If you request a refund to your original payment method, a 15% restocking fee per returned item and a $25 processing fee will be deducted. Peptides cannot be returned. Charges may appear differently depending on the payment processor.
Policy at a Glance
| Return window | 7 business days from the delivery date |
|---|---|
| Eligible products | Research SARMs, PCTs, MEPs (bottled, sealed, unopened only) |
| Not eligible | Peptides (all forms), opened/unsealed packages |
| Refund method | Store credit is offered first after an approved return and warehouse inspection |
| Cash refund deductions | 15% restocking fee per returned item + $25 processing fee |
| Return shipping | Customer’s responsibility (a free return label is provided only if a wrong or damaged product was sent) |
| Cancellation fee | $25 processing fee for refunds to the original payment method (waived if store credit is chosen) |
| Statement shows | Varies by payment processor. Verify with support@swisschems.is if uncertain. |
| Missing/damaged deadline | Report within 7 business days of delivery with photos |
Return Policy
You may request a return within 7 business days of the delivery date, provided each item is unopened, sealed, and in saleable condition. This applies to Research SARMs, PCTs, and MEPs only. Once the return is approved and inspected, store credit is offered first. A refund to the original payment method is available with a 15% restocking fee per returned item and a $25 processing fee deducted.
Eligible for Return
- Research SARMs — bottled, sealed, unopened
- PCTs — bottled, sealed, unopened
- MEPs — bottled, sealed, unopened
Not Eligible for Return
- Peptides — not accepted due to sensitivity to temperature and light
- Opened or unsealed packages — any product
- Returns requested after 7 business days of delivery
- Improper use of research products
- Products damaged by mishandling or improper storage
Return shipping. Return shipping costs are the customer’s responsibility. A free return label is provided only if SwissChems shipped the wrong or a damaged product.
How to Initiate a Return
- Contact support. — Email support@swisschems.is within 7 business days of delivery. Our team will provide the return mailing address.
- Ship the package back. — Send the product in its original, unopened, sealed condition with a return tracking number.
- Warehouse inspection. — Once our warehouse confirms receipt, the team will inspect the returned items.
- Choose store credit or refund. — After inspection, store credit will be offered first. If you choose a refund to your original payment method, a 15% restocking fee per returned item and a $25 processing fee will be deducted before the refund is issued.
New to SwissChems? We recommend placing a smaller order first to evaluate products and customer experience before committing to a larger purchase.
Refunds and Fees
For approved returns, store credit is offered first. If you choose a refund to your original payment method, all applicable deductions are taken before the refund is issued, including a 15% restocking fee per returned item and a $25 processing fee. Return shipping is the customer’s responsibility, and original shipping charges are non-refundable once an order has been dispatched.
| Scenario | Fee(s) | Store credit-first option |
|---|---|---|
| Standard approved return | 15% restocking per returned item + $25 processing fee + return shipping | Offered first; no $25 processing fee |
| Order cancellation (paid) | $25 processing fee | $25 fee waived with store credit |
| Wrong or damaged product sent by us | No fee — free return label provided | Free reshipment |
| Undeliverable / returned to sender | 15% restocking per item + $25 processing fee + applicable shipping/return fees | Offered first; $25 fee waived, but applicable shipping/return fees may still be deducted |
Store credit first. For approved returns, SwissChems will offer store credit before a cash refund. Choosing store credit waives the $25 processing fee. For standard eligible returns, credit is based on the eligible merchandise value after inspection. Original shipping, return shipping, and other carrier-related charges may still be non-refundable or deducted where applicable.
Order Cancellations and Modifications
For paid order cancellations, store credit is offered first and may be issued for the full payment amount while the order is still processing. If you request a refund to the original payment method instead, a $25 processing fee will be deducted. Contact us as soon as possible — once an order is handed to our shipping partner, it cannot be cancelled or modified.
- Cancellation requests are only possible while the order is still processing.
- Once endorsed for shipping, the order cannot be cancelled or modified.
- Shipping fees are non-refundable for orders already dispatched.
- Refunds are not available if research products fail to meet expected outcomes.
- To cancel, email support@swisschems.is immediately with your order number.
Missing or Damaged Items
If any items are missing or damaged, notify us within 7 business days of delivery and provide photographic evidence. Claims submitted after this window cannot be processed.
Required Documentation
- A clear photo of the items received, highlighting the issue
- A photo of the packaging clearly showing the tracking number
- Separate photos for each package if multiple shipments are affected
Free reshipment. SwissChems offers free reshipment for missing or damaged items, provided the claim is submitted within 7 business days and accompanied by the required photo documentation.
Pre-Shipment Delays, Wrong Addresses, and Returned Packages
Pre-Shipment Status
If your tracking shows a “Pre-shipment” status for more than a week, please be aware that packages are not always scanned immediately upon pickup. Most packages are scanned when they arrive at the local post office. Your package is most likely moving in transit as expected. Once an order has been handed to our logistics partner, it is outside of our control.
Wrong Address — No Refund or Reshipment
SwissChems does not offer refunds or reshipments for orders shipped to an incorrect address provided by the customer. We ship strictly according to the information entered on the order form. In such cases, we may offer a one-time 30% discount code for a future purchase.
Returned to Sender
If your order is marked Returned to Sender (RTS) by the carrier, and the package is received back at our warehouse in good and saleable condition, the following options are available:
- Reshipment — we will reship to the correct address. The customer is responsible for the return fees and the new outbound shipping fee.
- Store credit or refund — store credit is offered first. Applicable return fees and the original non-refundable shipping fee may be deducted. If you choose a cash refund, a 15% restocking fee per returned item and a $25 processing fee will also be deducted.
Please note that returned shipments are not guaranteed to reach our facility. If the package is not received back, or arrives in unsaleable condition, we are unable to offer reshipment, credit, or a refund. It remains the customer’s responsibility to verify all shipping address information before placing an order.
Frequently Asked Questions
What is the SwissChems return window?
You may return Research SARMs, PCTs, and MEPs within 7 business days of the delivery date, provided the package is unopened and in a sealed condition.
Can I return SwissChems peptides?
No. SwissChems does not accept returns for peptides due to their sensitivity to temperature and light. If you are new to the products, placing a smaller order first is recommended.
What is the restocking fee?
If you choose a refund to your original payment method, a 15% restocking fee is deducted for each returned item, along with a $25 processing fee. Store credit is offered first and waives the $25 processing fee.
Does SwissChems provide a free return label?
Return shipping costs are the customer’s responsibility. A free return label is provided only if SwissChems shipped the wrong or a damaged product.
What is the cancellation fee?
Store credit is offered first for paid order cancellations and may be issued for the full payment amount while the order is still processing. If you request a refund to the original payment method instead, a $25 processing fee will be deducted. Contact support@swisschems.is as soon as possible, as cancellations are not possible once the order has been handed to the shipping partner.
What happens if I provided the wrong shipping address?
SwissChems ships strictly according to the address entered at checkout. We are unable to redirect or intercept a shipment once it has been handed to our logistics partner.
If your order is marked Returned to Sender (RTS) and the package is received back at our warehouse in good, saleable condition, the following options are available:
- Reshipment — we will reship to the correct address; return fees and the new outbound shipping fee are the customer’s responsibility.
- Store credit — offered first; applicable return fees and the original non-refundable shipping fee may be deducted, but the $25 processing fee is waived.
- Cash refund — a 15% restocking fee per returned item, a $25 processing fee, applicable return fees, and the original non-refundable shipping fee are deducted.
If the package is not received back or arrives in unsaleable condition, a one-time 30% discount code for a future purchase may be offered as a courtesy.
How do I report missing or damaged items?
Email support@swisschems.is within 7 business days of delivery with a clear photo of the items received and a photo of the packaging showing the tracking number. Claims submitted after 7 business days cannot be processed.
What will appear on my bank statement for a SwissChems charge?
The descriptor shown on your bank statement depends on the payment method and gateway used at the time of your order — it is not a fixed name and will not always show “SwissChems.”
For card payments, the descriptor is displayed on the checkout page before you confirm your order. Please check it before completing your purchase. As a reference, Mastercard transactions may appear as OPTIMUS DATA and Visa transactions as APL*APL*Erkotron, though this can vary.
For other payment methods, the descriptor may differ. If you see an unfamiliar charge and are unsure whether it relates to a SwissChems order, contact us at support@swisschems.is with your order number and we’ll confirm it for you.
Questions? Email our support team at support@swisschems.is. For quality-related claims, see our full Quality Guarantee & Testing Policy.
