Returns are accepted for Research SARMs, PCTs, and MEPs within 7 business days of delivery, provided the package is unopened and sealed. A 15% restocking fee per product is deducted from the refund. Peptides cannot be returned. Cancellations carry a $25 processing fee, which is waived if you choose store credit. Charges appear on your statement as SWISSCHEMS.
Policy at a Glance
| Return window | 7 business days from the delivery date |
|---|---|
| Eligible products | Research SARMs, PCTs, MEPs (bottled, sealed, unopened only) |
| Not eligible | Peptides (all forms), opened/unsealed packages |
| Restocking fee | 15% per product, deducted from the refund |
| Return shipping | Customer’s responsibility (An RMA will be provided only if a wrong/damaged product was sent) |
| Cancellation fee | $25 processing fee (waived if store credit chosen) |
| Statement shows | Varies by payment processor. Verify with support@swisschems.is if uncertain. |
| Missing/damaged deadline | Report within 7 business days of delivery with photos |
Return Policy
You may return your order within 7 business days of the delivery date, provided the package is unopened and in sealed condition. This applies to Research SARMs, PCTs, and MEPs only.
Eligible for Return
- Research SARMs — bottled, sealed, unopened
- PCTs — bottled, sealed, unopened
- MEPs — bottled, sealed, unopened
Not Eligible for Return
- Peptides — not accepted due to sensitivity to temperature and light
- Opened or unsealed packages — any product
- Returns requested after 7 business days of delivery
- Improper use of research products
- Products damaged by mishandling or improper storage
Return shipping. Return shipping costs are the customer’s responsibility. A free return label is provided only if SwissChems shipped the wrong or a damaged product.
How to Initiate a Return
- Contact support. — Email support@swisschems.is within 7 business days of delivery. Our team will provide the return mailing address.
- Ship the package back. — Send the product in its original, unopened, sealed condition with a return tracking number.
- Warehouse inspection. — Once our warehouse confirms receipt, the team will inspect the returned items.
- Refund issued. — You will be notified once the refund has been processed. The 15% restocking fee is deducted at this stage.
New to SwissChems? We recommend placing a smaller order first to evaluate products and customer experience before committing to a larger purchase.
Refunds and Fees
All fees are deducted before the refund is issued to your original payment method.
| Scenario | Fee(s) | Store credit option |
|---|---|---|
| Standard approved return | 15% restocking per product + return shipping | Not applicable |
| Order cancellation (paid) | $25 processing fee | $25 fee waived with store credit |
| Wrong or damaged product sent by us | No fee — free return label provided | Free reshipment |
| Undeliverable / returned to sender | 15% restocking + $25 processing | $25 fee waived with store credit |
Store credit alternative. SwissChems can issue store credit for the full payment amount instead of a cash refund. Choosing store credit waives the $25 processing fee on cancellations and undeliverable order returns, so you receive the full value back.
Order Cancellations and Modifications
A $25 processing fee applies to all paid order cancellations. Alternatively, we can issue store credit for the full payment amount, which waives the $25 fee. Contact us as soon as possible — once an order is handed to our shipping partner, it cannot be cancelled or modified.
- Cancellation requests are only possible while the order is still processing.
- Once endorsed for shipping, the order cannot be cancelled or modified.
- Shipping fees are non-refundable for orders already dispatched.
- Refunds are not available if research products fail to meet expected outcomes.
- To cancel, email support@swisschems.is immediately with your order number.
Missing or Damaged Items
If any items are missing or damaged, notify us within 7 business days of delivery and provide photographic evidence. Claims submitted after this window cannot be processed.
Required Documentation
- A clear photo of the items received, highlighting the issue
- A photo of the packaging clearly showing the tracking number
- Separate photos for each package if multiple shipments are affected
Free reshipment. SwissChems offers free reshipment for missing or damaged items, provided the claim is submitted within 7 business days and accompanied by the required photo documentation.
Pre-Shipment Delays, Wrong Addresses, and Returned Packages
Pre-Shipment Status
If your tracking shows a “Pre-shipment” status for more than a week, please be aware that packages are not always scanned immediately upon pickup. Most packages are scanned when they arrive at the local post office. Your package is most likely moving in transit as expected. Once an order has been handed to our logistics partner, it is outside of our control.
Wrong Address — No Refund or Reshipment
SwissChems does not offer refunds or reshipments for orders shipped to an incorrect address provided by the customer. We ship strictly according to the information entered on the order form. In such cases, we may offer a one-time 30% discount code for a future purchase.
Returned to Sender
If your order is marked Returned to Sender (RTS) by the carrier, and the package is received back at our warehouse in good and saleable condition, the following options are available:
- Reshipment — we will reship to the correct address. The customer is responsible for the return fees and the new outbound shipping fee.
- Store credit or refund — applicable fees will be deducted from the credit or refund amount, including the original shipping fee, which is non-refundable.
Please note that returned shipments are not guaranteed to reach our facility. If the package is not received back, or arrives in unsaleable condition, we are unable to offer reshipment, credit, or a refund. It remains the customer’s responsibility to verify all shipping address information before placing an order.
Frequently Asked Questions
What is the SwissChems return window?
You may return Research SARMs, PCTs, and MEPs within 7 business days of the delivery date, provided the package is unopened and in a sealed condition.
Can I return SwissChems peptides?
No. SwissChems does not accept returns for peptides due to their sensitivity to temperature and light. If you are new to the products, placing a smaller order first is recommended.
What is the restocking fee?
A 15% restocking fee per product is deducted from the refund amount for every approved return.
Does SwissChems provide a free return label?
Return shipping costs are the customer’s responsibility. A free return label is provided only if SwissChems shipped the wrong or a damaged product.
What is the cancellation fee?
A $25 processing fee applies to all paid order cancellations. Alternatively, SwissChems can issue store credit for the full payment amount — choosing store credit waives the $25 fee. Contact support@swisschems.is as soon as possible, as cancellations are not possible once the order has been handed to the shipping partner.
What happens if I provided the wrong shipping address?
SwissChems ships strictly according to the address entered at checkout. We are unable to redirect or intercept a shipment once it has been handed to our logistics partner.
If your order is marked Returned to Sender (RTS) and the package is received back at our warehouse in good, saleable condition, the following options are available:
- Reshipment — we will reship to the correct address; return fees and the new outbound shipping fee are the customer’s responsibility.
- Store credit — return fees and the original (non-refundable) shipping fee are deducted from the credit amount.
- Cash refund — return fees and the original (non-refundable) shipping fee are deducted from the refund amount.
If the package is not received back or arrives in unsaleable condition, a one-time 30% discount code for a future purchase may be offered as a courtesy.
How do I report missing or damaged items?
Email support@swisschems.is within 7 business days of delivery with a clear photo of the items received and a photo of the packaging showing the tracking number. Claims submitted after 7 business days cannot be processed.
What will appear on my bank statement for a SwissChems charge?
The descriptor shown on your bank statement depends on the payment method and gateway used at the time of your order — it is not a fixed name and will not always show “SwissChems.”
For card payments, the descriptor is displayed on the checkout page before you confirm your order. Please check it before completing your purchase. As a reference, Mastercard transactions may appear as OPTIMUS DATA and Visa transactions as APL*APL*Erkotron, though this can vary.
For other payment methods, the descriptor may differ. If you see an unfamiliar charge and are unsure whether it relates to a SwissChems order, contact us at support@swisschems.is with your order number and we’ll confirm it for you.
Questions? Email our support team at support@swisschems.is. For quality-related claims, see our full Quality Guarantee & Testing Policy.
