support@swisschems.is
+1 (231) 447-1490
General Information.
Packages typically reach the courier and get delivered to you within 3-4 days for local deliveries and 10-15 business days for international orders as it travel from our warehouse in North Carolina to the respective distribution facilities and finally to your shipping addresses. If your package has not arrived within 12 business days, please reach out to customer service so we can see what the hold-up is.
SwissChems ships using Priority Mail and most orders are delivered in 2-6 days. Every order will receive a tracking number which can be tracked on usps.com.
Once you receive your tracking number, please allow at least 24 hours for it to update on usps.com. We do not ship on days USPS is closed. This includes weekends when our warehouse is closed and during holidays. Click for a list of USPS holidays.
SwissChems sends an email receipt with every order. If you place your order and you do not receive an email receipt of your order within 24 hours, please contact us. This indicates the email address we have for your order is incorrect or might be ending up in your spam folder.
If your package is returned to us as undeliverable we will contact you as soon as it arrives back. At that time you will be given a coupon code equivalent to the amount of your purchase minus the shipping fee you originally paid and a minimal reprocessing fee.
We cannot issue a refund or in any case, cancel the order. We are not liable for an undelivered package due to an incorrect shipping address, lost while in transit, or being left unclaimed at the post office.
Rule of thumb: All orders were provided with a tracking number and it’s your responsibility to track your parcel.
Signature Required for Orders $150 and Up Policy
A signature is required on all orders with a total value of $150 and above. Right now, this service is for domestic orders only.
Kindly make sure that someone is available to sign for the package during the delivery of your order.
If you don’t want a signature required on your package, kindly let us know ASAP via email, phone call, or chat.
Please be advised that we will not be held responsible for a package getting lost/stolen.
SHIPPING
Swiss Chems reserves the right to modify and change its policies, at any time. Any changes will be published on our website.
All orders are processed once the payment is received, NOT when the order was placed. All orders take at least 2-4 business days to process.
NOTE:
Our dispatch team is not available during weekends.
Shipping time may NOT be as accurate as it should be, many factors may affect deliveries such as weather conditions, high volume of shipments, lost packages, etc. You may contact the courier or follow the tracking number provided, to check for your parcels movement. If you need additional assistance, please send us an email at support@swisschems.is
Domestic (USA) – 1-7 business days
PEPTIDES:
Domestic (USA) 1-7 business days
Military Address: We won’t be able to ship Peptides to a military address.
A tracking number will be provided once your order is shipped out AFTER 2-4 BUSINESS DAYS. Please keep in mind that it may take up to 24 hours for the tracking information to be updated and uploaded. If you don’t receive the tracking information, it can be e-mailed to you upon request, but kindly check your junk/spam email folder first.
It is the responsibility of the buyer to track their shipments and contact their local post office directly if there’s a need.
Swiss Chems will not accept liability for any loss or damage during delivery or arising from late delivery due to the fault of the courier company used as this is the delivery company’s responsibility. We will always endeavor to follow up on any missing or lost parcels with the courier on your behalf and do everything in our power to rectify the situation.
As the receiver, you can also assist with lodging a ‘missing item/s’ investigation with the courier as it will shorten the investigation’s turnaround time if a request was also made by the receiver.
We are aware that certain packages addressed by USPS frequently experience transportation delays or, worse yet, are actually lost in transit.
For any questions you might have regarding your package, we advise you to get in touch with USPS immediately.
We’ve also provided some of their contact details below.
USPS Customer Care Center
Connect with their customer service representatives to help resolve your issue and get back on track.
Follow this link to email them
Call: 1-800-ASK-USPS® (1-800-275-8777)
Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET
Domestic & International USPS Tracking
To see the most recent status of your packages, enter your tracking number in any search box on USPS.com.
NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking®. Please note that we do not have any access to expedite the shipping as we no longer have control over deliveries in any given situation.
INTERNATIONAL SHIPPING
We will ship internationally, but it is the sole responsibility of the customer to be aware of the laws governing the importation and possession of the products ordered if they use mail forwarders.
Please research all peptides and research chemicals to ensure that they are legal for importation PRIOR to ordering. Once the order is shipped out from the warehouse, we cannot be held responsible for customs holdups or seizures. Most countries will have no problem, but we post this disclaimer on the off chance that there is an issue.
Please know your own import regulations before ordering.
Shipping Restrictions
There may be shipping restrictions on some products, and some products may not be shipped to some destinations. We post USA shipping restrictions on product listings.
RESHIPMENT:
Please note that reshipment and store credit are possible for local orders that are returned to the sender. This is despite the investigation and coordination with your local courier. Please always check your local courier’s report, They will have GPS coordinates on each tracking update and can confirm where it was delivered, when, and to whom.
Thus, SwissChems will not be held liable for lost, damaged, or undelivered orders when it comes to international shipments. We do not cover any reshipment, store credit, especially refund. Kindly understand that once we hand over your package to our logistic partner, we no longer have control over it.
If the postmaster claims the package was delivered correctly, please wait at least 1 week for the package to turn up. If it does not turn up, please contact us.
For lost packages while in transit, or stolen parcels after it was delivered, we do not offer a reshipment. Instead, we will provide a 30% discount valid for any of your future orders. Please note that shipping fee and banking fees are not refundable.
DELIVERY SCHEDULE
If you would like to arrange a better delivery or pickup time, we will provide contact details and a note for the courier once the package ships. If you miss the first delivery attempt the courier will make additional attempts as well as leave a delivery slip to pick up the package from the local post office.
CANCELLATION
All orders are held for 1 hour to allow for modification or cancellation. After this time we cannot guarantee we will intercept an order for cancellation. If you wish to cancel an order, please contact us as soon as possible at support@swisschems.is.
Once an order is endorsed for shipping, we can no longer cancel it.
*All paid requested cancellations are charged a $25 processing fee.
Please understand that once an order is endorsed for shipping, it’s less likely to stop the shipment.
Please contact us immediately, and we will do our best to accommodate you.
WRONG ADDRESS
Changes or Updates with the Shipping address as well as order modification are not a guarantee, we hold all orders for 1 hour for changes to be made, however, once we endorse it for shipping, we no longer be able to correct or stop the shipping.
Contact us immediately and we will do our best to accommodate you at support@swisschems.is.
Please note that we only follow what is indicated on the order form. We can only offer a one-time 30% discount that you can use on any future transaction.
RETURNS
We can reship any returned packages due to insufficient address or if the customer is not available during a delivery attempt, as long as the package was tracked and returned to us accordingly and the customer will pay the shipping cost and any fees incurred.
If the shipment was returned to us due to an error by the customer (Research SARMS only), we can reship your order but you will be responsible for the new shipping fee and any other fees incurred for the return. While we will do what we can to update you about your order by sending you email notifications, it is your responsibility to check the tracking information and make sure that you are available to receive your shipment.
If your order was tagged as Returned to Sender by the courier due to an incorrect address or insufficient address, or for some reason not provided why it’s returned. We can reship, convert it as a store credit, or process a refund as long it is returned to us successfully and confirmed received in our warehouse.
This only applies to research capsules and liquids. We do not accept returned peptides due to the nature of the product. That’s why we always remind our customers to know their responsibility and double-check the information on their order forms.
Please note that we only follow the shipping address you provided from your order form, and we will contact you once your address is incomplete before endorsing it for shipping.
A tracking number is provided so customers can track their shipments and Swiss Chems will not accept responsibility for stolen or shipments that were tagged as “Returned to Sender” by the courier because the recipient was not available during the delivery.
Within 7 business days from the delivery date, you may request to return your order as long as the package is unopened and in a sealed condition (Research SARMs, PCTs, and MEPs ONLY).
The customer will pay the return shipping fee. We do not provide a return label.
A Free return label is provided only if we shipped the wrong or damaged product.
Please note that we do not accept returns specifically with Peptides due to their sensitivity to temperature and sunlight, we do not encourage any customer to return them. If you’re in doubt about the quality of our products, we suggest placing small orders first if you are a first-time client.
A return tracking number is required and once confirmed as received at the warehouse, our team will check the returned products. Once done, the refund will be processed, and we will notify you accordingly.
A restocking fee of 15% per product will be deducted from the refund amount (Returns and Packages tagged as Returned to Sender).
NOTE: The following reasons for returns are NOT valid.
- Improper usage of research products ordered
- Mishandled and damaged products due to improper storage.
For any concerns, please contact us asap at support@swisschems.is so we can address it properly, we will try to accommodate your request as much as we could.
REFUNDS
- We do not process refunds if the research product bought did not deliver the expected results. Please be guided that each result may vary, rest assured that our products are the best quality you’ll ever find in the market.
NOTE: All refund requests are subject to approval and a 25 USD refund fee will be applied.
All cases that qualify for a refund only have 90 days to file a claim.
All paid requested cancellations are charged a $25 processing fee. Banking inconvenience charges and shipping fees are non-refundable.
We strongly advise that If you don’t have confidence in us yet, please place a small order first to see if you’re happy with our products and services. You can also check out our reviews. We are confident that you’ll be satisfied as almost all of our customers are repeat customers.
My Package is Late
Since the pandemic started, there have been a lot of changes in shipping due to the stricter security inspections of ports and airports. We also need to consider that logistics companies may be understaffed and are highly affected by the pandemic. You may always refer to and consider any Covid-related updates and announcements from the courier used to ship your package. Packages are late over 25% of the time, there is nothing we can do about this and we will not refund the cost of shipping.
**PLEASE BE ADVISED:** Due to the Holidays and Covid-19-related concerns USPS sent out an Alert about Order Tracking Information Updates, not being updated in real-time on some orders, and delays in their shipment.
We appreciate your patience in this matter.
Package Tracking is Not Updating
Couriers can lose track of packages, but that does not mean they are lost for good. It may turn up if we give it enough time.
- Domestic (USA): If a domestic package does not update for over 7 days please contact the courier.
Courier contact information is provided in our tracking update emails. If the courier does not know where the package is please contact us.
USPS is our default courier, they require 21 days before you can file a claim for a lost parcel.
ALERT: Some shipments are not updating accordingly, however, please be advised that packages are not being scanned right away upon pick up or drop off. Most of them are scanned once it arrive at the local post office. Rest assured that your package is moving in transit as expected. Kindly note that once an order is handed over to our logistics partner, it is totally out of our control.
The package was not Delivered
If the courier claims your package was delivered, but you have not received it, it is possible a neighbor or front desk receptionist has it. Please contact the courier’s local office and speak to the postmaster. They will have GPS coordinates on each tracking update and can confirm where it was delivered, when, and to whom. If the postmaster claims the package was delivered correctly, please wait at least 1 week for the package to turn up. If it does not turn up, please contact us.
Missing, Wrong, Damaged, or Defective Item
For any missing or damaged items, we can reship them as long as you secure a photo of the product received ” as is, where is “. As soon as you receive the products, and notice any missing/damaged, or wrong items, secure a photo and contact us immediately. All claims must be supported by a photo so we can file a request for a FREE reshipment.
For seized and missing parcels that are tagged as delivered, we do not process a refund or reshipment, only a 30% discount will be provided to compensate you for what happened. Please understand that delivery is completely out of our control.
This is why we advised our customers to know your importation rules before placing an order and you should be aware of the possibility because 100% delivery is not guaranteed for these types of products.
For any issues, we must be notified within 7 days from the delivery date of any issues regarding your order.
For lost packages during transit, please consult this USPS guide: https://www.usps.com/help/missing-mail.htm
Should you have other questions or concerns about these shipping terms, please email us at support@swisschems.is.