Orders and Shipping
All orders are processed once the payment is received, not when the order was placed. Orders take 1 to 3 business days to process, excluding weekends and holidays. In case of delays due to product unavailability, we will email you with the expected shipping date. US orders typically arrive in 2-5 business days, while international shipping times vary. Refer to the shipping page for details. Please understand that once your order leaves our facility, we can’t ensure precise arrival times due to potential delays beyond our control. Tracking information may take a few days to update.
If you need to change or correct your address, email us at [email protected] immediately. Shipping address changes are possible only if the order is still processing. Once an order is endorsed for shipping, we cannot modify it. Check your order status in the “Orders” tab anytime.
Please also take note that we cannot refund or reship orders with incorrect customer-provided addresses. We only follow what is indicated on the order form details. In case this unfortunate incident occurs, you’ll be eligible for a single 20% discount on future transactions.
Once your order is dispatched, an email containing your tracking details will be sent to the email address provided in your order form. Please ensure to check your inbox, as well as spam or junk folders. To track your order, click the link in the email. For any further inquiries about these shipping terms, feel free to reach us at [email protected].
When you complete a payment on our site, we handle your payment details with the utmost care. Once the transaction is done, we don’t retain any payment information, ensuring the safety of your sensitive data against potential breaches.
We provide global shipping, with country availability shown during checkout. If your country is not listed, our 24/7 support team can assist in placing your order.
Be mindful of possible shipping restrictions and fees due to local import rules. Stay informed about import restrictions, processes, and charges as per local laws.
We strongly recommend confirming your country’s import regulations before completing your order. Additionally, review our Shipping Policy and Terms and Conditions before making a purchase.
If your order includes a mix of SARMs, PCT, and Peptides, note that some peptides can ship with SARMs or PCT, while others are usually sent separately. This means you might get two tracking numbers. You can also log in to your Swiss Account to track your order.
If you receive an incomplete order, contact us right away with a photo of the received items. We’ll verify if your order is arriving in separate parts.
Unfortunately, once an order is placed, we’re unable to apply the discount code retroactively. Our system doesn’t allow modifications to processed transactions without incurring extra charges. Feel free to use the discount code for your next order.
If you’re interested in purchasing an item that is currently out of stock, feel free to contact us through any of our communication channels. We can assist you in placing an advance order and provide information on the expected restocking timeline.
Additionally, you have the option to enter your email address on the out-of-stock product page. This way, you’ll receive a notification as soon as the item is back in stock.
Some products show the available stock count directly, while others might not display the count on the product page. However, for products without a stock count, you’ll notice a clickable and highlighted “Add to Cart” button, indicating availability. On the other hand, unavailable products will have an “Out of Stock” label instead of a button.
New stocks typically arrive within 2 weeks, unless specified otherwise. Subscribe to our newsletter to stay updated on restocks and new product launches. Simply scroll down to find the subscription box at the bottom-left corner of our homepage.
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Returns, Refunds and Disputes
We allow customers to initiate a return of unopened and sealable packages (Research SARMs, PCTs, and MEPs ONLY) within 7 business days of delivery. Please keep in mind that customers are accountable for the return shipping costs, and we will require a return tracking number from you.
Once the warehouse confirms receipt and approves the condition of the returned products, we will begin the refund process and provide you with updates.
Please be aware that a 15% restocking fee per product will be deducted from the refund. For further details, reach us at [email protected] or chat with us.
To address the issue, kindly email us at [email protected] with the following information:
- A clear photo of the item/s you received, highlighting the problem.
- A photo of the packaging displaying the tracking number.
- If the issue applies to multiple shipments (more than 1 package), please send separate photos for each, as instructed.
Notifying us about any order issues within 7 days from the delivery date is essential. Beyond this timeframe, we won’t be able to work toward a solution with you.
If you need clarification or have questions, feel free to reach out via chat or email.
Upon approving your request for a package return, we will furnish you with the mailing address. Kindly email us at [email protected] or chat with us.
We highly recommend thoroughly reviewing all the information you’ve entered in your order form before finalizing and submitting it. You may also conveniently view your order details and status anytime in the Orders tab within the customer dashboard.
If you need to make adjustments to your order, don’t hesitate to reach out to us promptly at [email protected]. It’s important to note that modifications can only be made if the order is still processing. Once an order is designated for shipping, any changes become ineligible.
If you need to cancel orders with pending payments, simply log into your Swiss Chems account and go to the Orders tab. For orders with confirmed payments, a cancellation request will be treated as a refund, and you can find further information in our Refunds section.
In cases where applicable, we can process a refund to the original payment method, deducting a $25 processing fee per transaction, as well as a restocking fee per product if applicable. Non-refundable charges include any banking inconvenience fees and shipping costs if your order has already been dispatched.
Chargebacks initiated by a credit card issuer are treated with utmost seriousness. In line with our commitment to preventing fraud, any chargeback will lead to the client being added to our no-sell list. If you encounter any problems with your order, please don’t hesitate to reach out to us for assistance at any time.
Before reaching out to your bank or payment processor, we kindly request that you first contact us at [email protected] in case of a payment dispute. Many issues can often be resolved more efficiently through direct communication with us. It’s important to note that, similar to chargebacks, we take payment disputes seriously and they may lead to the client being added to our no-sell list.
