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Call us: +1 (870) 533-5581

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Phone: +1 (870) 533-5581
Company Details:
Swisschems 30 N Gould St STE N Sheridan WY 82801
Common queries answered

Frequently asked Questions

Your order will be shipped within 24 hours of placing and processing the payment for your order, excluding weekends and holidays. In case of delays due to product unavailability, we will email you with the expected shipping date. US orders typically arrive in 2-5 business days, while international shipping times vary. Refer to the shipping page for details. Please understand that once your order leaves our facility, we can’t ensure precise arrival times due to potential delays beyond our control. Tracking information may take a few days to update.

For new customers, a Swiss Chems account will be created automatically with your first order. Login credentials will be sent to the email you provided during checkout. 

If you need to change or correct your address, email us at support@swisschems.is immediately. Shipping address changes are possible only if the order is still processing. Once an order is endorsed for shipping, we cannot modify it. Check your order status in the “Orders” tab anytime.

Please also take note that we cannot refund or reship orders with incorrect customer-provided addresses. We only follow what is indicated on the order form details. In case this unfortunate incident occurs, you’ll be eligible for a single 30% discount on future transactions.

Once your order is dispatched, an email containing your tracking details will be sent to the email address provided in your order form. Please ensure to check your inbox, as well as spam or junk folders. To track your order, click the link in the email. For any further inquiries about these shipping terms, feel free to reach out to us at support@swisschems.is.

Please also take note that we cannot refund or reship orders with incorrect customer-provided addresses. We only follow what is indicated on the order form details. In case this unfortunate incident occurs, you’ll be eligible for a single 30% discount on future transactions.

When you complete a payment on our site, we handle your payment details with the utmost care. Once the transaction is done, we don’t retain any payment information, ensuring the safety of your sensitive data against potential breaches.

Please also take note that we cannot refund or reship orders with incorrect customer-provided addresses. We only follow what is indicated on the order form details. In case this unfortunate incident occurs, you’ll be eligible for a single 30% discount on future transactions.

We provide global shipping, with country availability shown during checkout. If your country is not listed, our 24/7 support team can assist in placing your order.

Be mindful of possible shipping restrictions and fees due to local import rules. Stay informed about import restrictions, processes, and charges as per local laws.

We strongly recommend confirming your country’s import regulations before completing your order. Additionally, review our Shipping Policy and Terms and Conditions before making a purchase.

If your order includes a mix of SARMs, PCT, and Peptides, note that some peptides can ship with SARMs or PCT, while others are usually sent separately. This means you might get two tracking numbers. You can also log in to your Swiss Account to track your order.

If you receive an incomplete order, contact us right away with a photo of the received items. We’ll verify if your order is arriving in separate parts.