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Frequently Asked Questions

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Orders and Shipping

All orders are processed once the payment is received, not when the order was placed. Orders take 1 to 3 business days to process, excluding weekends and holidays. In case of delays due to product unavailability, we will email you with the expected shipping date. US orders typically arrive in 2-5 business days, while international shipping times vary. Refer to the shipping page for details. Please understand that once your order leaves our facility, we can’t ensure precise arrival times due to potential delays beyond our control. Tracking information may take a few days to update.

If you need to change or correct your address, email us at [email protected] immediately. Shipping address changes are possible only if the order is still processing. Once an order is endorsed for shipping, we cannot modify it. Check your order status in the “Orders” tab anytime.

Please also take note that we cannot refund or reship orders with incorrect customer-provided addresses. We only follow what is indicated on the order form details. In case this unfortunate incident occurs, you’ll be eligible for a single 20% discount on future transactions.

Once your order is dispatched, an email containing your tracking details will be sent to the email address provided in your order form. Please ensure to check your inbox, as well as spam or junk folders. To track your order, click the link in the email. For any further inquiries about these shipping terms, feel free to reach us at [email protected].

When you complete a payment on our site, we handle your payment details with the utmost care. Once the transaction is done, we don’t retain any payment information, ensuring the safety of your sensitive data against potential breaches.

We provide global shipping, with country availability shown during checkout. If your country is not listed, our 24/7 support team can assist in placing your order.

 

Be mindful of possible shipping restrictions and fees due to local import rules. Stay informed about import restrictions, processes, and charges as per local laws.

 

We strongly recommend confirming your country’s import regulations before completing your order. Additionally, review our Shipping Policy and Terms and Conditions before making a purchase.

If your order includes a mix of SARMs, PCT, and Peptides, note that some peptides can ship with SARMs or PCT, while others are usually sent separately. This means you might get two tracking numbers. You can also log in to your Swiss Account to track your order.

 

If you receive an incomplete order, contact us right away with a photo of the received items. We’ll verify if your order is arriving in separate parts.

Unfortunately, once an order is placed, we’re unable to apply the discount code retroactively. Our system doesn’t allow modifications to processed transactions without incurring extra charges. Feel free to use the discount code for your next order.

If you’re interested in purchasing an item that is currently out of stock, feel free to contact us through any of our communication channels. We can assist you in placing an advance order and provide information on the expected restocking timeline.

Additionally, you have the option to enter your email address on the out-of-stock product page. This way, you’ll receive a notification as soon as the item is back in stock.

Some products show the available stock count directly, while others might not display the count on the product page. However, for products without a stock count, you’ll notice a clickable and highlighted “Add to Cart” button, indicating availability. On the other hand, unavailable products will have an “Out of Stock” label instead of a button.

New stocks typically arrive within 2 weeks, unless specified otherwise. Subscribe to our newsletter to stay updated on restocks and new product launches. Simply scroll down to find the subscription box at the bottom-left corner of our homepage.

Certainly! Subscribe to our newsletter and follow us on Facebook, Instagram, and Twitter to stay in the loop about our exclusive deals and promotions.

Returns, Refunds and Disputes

We allow customers to initiate a return of unopened and sealable packages (Research SARMs, PCTs, and MEPs ONLY) within 7 business days of delivery. Please keep in mind that customers are accountable for the return shipping costs, and we will require a return tracking number from you.

Once the warehouse confirms receipt and approves the condition of the returned products, we will begin the refund process and provide you with updates.

Please be aware that a 15% restocking fee per product will be deducted from the refund. For further details, reach us at [email protected] or chat with us.

To address the issue, kindly email us at [email protected] with the following information:

  • A clear photo of the item/s you received, highlighting the problem.
  • A photo of the packaging displaying the tracking number.
  • If the issue applies to multiple shipments (more than 1 package), please send separate photos for each, as instructed.

Notifying us about any order issues within 7 days from the delivery date is essential. Beyond this timeframe, we won’t be able to work toward a solution with you.

If you need clarification or have questions, feel free to reach out via chat or email.

Upon approving your request for a package return, we will furnish you with the mailing address. Kindly email us at [email protected] or chat with us.

We highly recommend thoroughly reviewing all the information you’ve entered in your order form before finalizing and submitting it. You may also conveniently view your order details and status anytime in the Orders tab within the customer dashboard. 

If you need to make adjustments to your order, don’t hesitate to reach out to us promptly at [email protected]. It’s important to note that modifications can only be made if the order is still processing. Once an order is designated for shipping, any changes become ineligible.

If you need to cancel orders with pending payments, simply log into your Swiss Chems account and go to the Orders tab. For orders with confirmed payments, a cancellation request will be treated as a refund, and you can find further information in our Refunds section.

In cases where applicable, we can process a refund to the original payment method, deducting a $25 processing fee per transaction, as well as a restocking fee per product if applicable. Non-refundable charges include any banking inconvenience fees and shipping costs if your order has already been dispatched.

Chargebacks initiated by a credit card issuer are treated with utmost seriousness. In line with our commitment to preventing fraud, any chargeback will lead to the client being added to our no-sell list. If you encounter any problems with your order, please don’t hesitate to reach out to us for assistance at any time.

Before reaching out to your bank or payment processor, we kindly request that you first contact us at [email protected] in case of a payment dispute. Many issues can often be resolved more efficiently through direct communication with us. It’s important to note that, similar to chargebacks, we take payment disputes seriously and they may lead to the client being added to our no-sell list.

Peptides

The peptides you’ll receive are in lyophilized powder form, as any alternative type would lead to rapid degradation during transit. Consequently, the bacteriostatic water for reconstitution needs to be bought separately

Lyophilized peptides remain stable when stored at room temperature for several days to weeks in their original packaging. Ideally, you may store peptides at 4°C or below or frozen at -20°C for longer-term preservation. It’s essential to shield peptides from light exposure.

When removing peptide preparations from the freezer, allow the vials to reach room temperature before opening them. This prevents atmospheric water from condensing onto the peptide, which is crucial because peptides are often sensitive to moisture and can easily absorb it. To counteract this, avoid moisture-related deterioration or crystal formation that can complicate handling due to their powdered state. We recommend aliquoting the peptides based on your experimental needs, minimizing freeze-thaw cycles and infrequent vial openings to maintain peptide integrity.

We have peptide products available for individual purchase per vial or in kits of 10 vials. Peptides sold per vial arrive without labels, matching the website’s images. Each vial’s identification relies on its unique top color, as indicated on the product page.

Our Peptides are exactly as shown on our website and can be recognized by the distinctive top colors displayed on each Peptide product page.

In rare instances when the designated top colors are unavailable, an alternative color will be used to ensure no delay in your order.

If you require help identifying the Peptide vial you’ve received, feel free to reach us via email at [email protected] or through our chat feature.

Peptide per vial and Peptide kits are shipped as separate items. Please look into your inbox, spam, or junk folders for the second tracking number. If you can’t find it there, you may ask for the tracking numbers by emailing us at [email protected].

We send Peptides in kits using a dedicated box designed for customs clearance. Although we can’t ensure absolute delivery safety, the management has observed a reduced seizure rate due to this specialized box.

This box is exclusively meant for your local customs process and does not pertain to the vials within. Please disregard any text on the box. If you need help identifying the vials you’ve received, please reach us via email at [email protected] or through our chat.

BPC-157 5mg Solubility: 2ml

This peptide is customized to specifications and generally takes 3-5 business days to prepare.

Customer Perks and Earning Opportunities

When you sign up for a Swiss Chems account during your initial order, you immediately receive 50 points. These points will automatically align with our rewards program, tracking your point activity and purchases. To discover the advantages of this program, please visit https://swisschems.is/rewards-referrals/.

Introduce your research colleagues to our products and receive a reliable 20% commission for each sale they make through your exclusive affiliate link. Our network features a diverse range of researchers and customers, providing you with substantial earning possibilities. On top of that, there are some fantastic perks in store for you. Signing up is free. Learn all the details at https://swisschems.is/affiliate-area/.

Buy our products with savings of up to 80%. Not only does this create the potential for you to become a distributor and boost your revenue, but it also ensures that other fellow researchers can easily access our top-notch compounds. You can find our wholesale pricing list at https://swisschems.is/wholesale-price-list/.

Product Quality and Legality

Kindly be aware that all Swiss Chems products are exclusively intended for research purposes, as clearly outlined in our Terms and Conditions. We strongly discourage any form of personal use.

SARMs and other research chemicals on our website are not approved by the FDA and are strictly not intended for human consumption. Their sole purpose is for research applications. Therefore, we do not provide any guidance on dosages or usage. Discussing these matters goes against Federal Laws, which we strictly observe for our business’s long-term compliance.

We’re meticulous about choosing only the finest raw materials during 

our selection process, with each batch going through stringent purity testing in a USA-based laboratory before it’s prepared for distribution. You can find periodic updates of these test results here.

If you’re uncertain about the quality of our product, you have the option to test the product you have purchased at any HPLC-licensed testing facility. In the event of unfavorable results, we will provide a refund for the following:

  • HPLC Test
  • Total order amount + shipping costs

HCG purity can be tested using a pregnancy test stick.

Simply mix one vial of the powder with 50ml BAC water. Our HCG is significantly concentrated, so using less than 50ml BAC for one vial will yield a negative test result.

Swisschems Account

For new customers, a Swiss Chems account will be created automatically with your first order. Login credentials will be sent to the email you provided during checkout.

To proceed, click here and enter your login details. In case you can’t recall your password, simply click on “Forgot Password” and look for the password reset email in your inbox, spam, or junk folders.

For any inquiries, please don’t hesitate to email us at [email protected]. For urgent matters, feel free to call us at +1 (870) 533-5581 or chat with our helpful support team.

Can't Find An Answer?

Ask us anything we are here to help you.
Please don't hesitate to send us an email. For urgent matters, feel free to call us at +1 (870) 533-5581 or chat with our helpful support team.

Can't Find An Answer?

Ask us anything we are here to help you.
Please don't hesitate to send us an email. For urgent matters, feel free to call us at +1 (870) 533-5581 or chat with our helpful support team.