For international orders, it is the sole responsibility of the customer to be aware of the laws governing the importation and possession of the research products ordered.
 
Kindly note that Swiss Chems does not guarantee safe delivery as it’s impossible for these types of products.
 
Please know your import regulations before ordering and to check the links below: 
 
 
  • My shipment was held in customs.

Kindly coordinate with your local customs regarding your shipment. We also recommend that you check out our Shipping Policy and Terms and Conditions for more information.
 
  • Customs Fees & Duties

Many countries have specific import fees, rules, and customs procedures. If a fee or tax is required by your customs or postal carrier, it is your responsibility to fulfill the payment obligation. Kindly make sure to also check our Shipping Policy and Terms and Conditions before placing an order.
 
  • Customs Delays

If a package is held by customs for inspection it could be delayed for several weeks. You should contact the courier and find out if anything can be done to expedite the process.
 
Typically they will request additional information such as what the product is, what it is for, how much it cost, a copy of the invoice (if you don’t have a copy of your invoice after checking your inbox/spam/junk folders, you may send a request by sending us an email at [email protected]) or additional documentation.
 
It is important your answers are consistent with our customs declaration. If the package was shipped by USPS then custody will be transferred to your local national postal service on arrival to the destination country.
 
In that case, you will need to call your local postal service (the outgoing courier is USPS and it will be handled by your local post office once the package reached the destination country). You may also check our Shipping Policy and Terms and Conditions for more information.
  • My Package wasn’t Delivered

If the courier claims your package was delivered but you have not received it, it is possible a neighbor or front desk receptionist has it.
 
Please also make sure that the shipping address that you indicated on your order form is complete and correct. If the shipping address is correct, kindly contact the courier’s local office and speak to the postmaster.
 
They will have GPS coordinates on each tracking update and can confirm where it was delivered, when, and to whom.
 
If the postmaster claims the package was delivered correctly, please wait at least 1 week for the package to turn up. If it does not turn up please send us an email at [email protected].
 
For more information about the processing and shipping times, click here
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